I bought this product because I wanted a higher quality shredder that would have a larger capacity waste receptacle. The product is not as good as I expected, but then you should avoid stuffing too much into the mouth of the shredder. I would place the sensible limit to be about 6 to 8 regular letter size sheets at once, avoiding thicker paper. Be sure to use plastic bags to receive shredded material in the receptacle as it is otherwise very messy to remove the shredded contents. It's a good machine but it does jam if you overfeed it. It will not chew up more than it can eat--just like people! My experience is to have a good long needle-nosed pliers on hand near the machine when these jams occur. Unplug the machine and pull off the top, turn it upside down, and, using a Phillips-head screwdiver (standard size) rake out whatever paper that can come loose; then turn the top right-side up and use the needle-hosed pliers to actually twist the paper stuck at the top wrapping the jammed paper on top to wrap around the needle nose. You twist and twist the jammed paper and it will come out. This procedure will take about 5 minutes of your time. Clean out the basket at the time before reassembling the top to its normal place, and push the empty basket back in. Voila! Replug it and your machine will start running again. The unit is well designed and will withstand rugged use and is very safe away from your fingers. But...be prepared for jams. Best advice: Avoid jams by being very careful about the paper you are feeding into its mouth. If you are not cautious about what you feed in, you will once again find yourself with another jam. Also remember you cannot see how much you are accumulating in the basket unless you keep looking into its window and that in itself can cause too much to accumulate and force the choppers to stop abruptly and not function due to the overloaded basket. There is a window you can see through into the basket. Is this fun? Not really. Don't give up. If you are patient and learn its temperament, you will learn how to handle this machine properly with minimal jams. Get more detail about Fellowes 32177 Powershred PS-77Cs Shredder.
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